LONDON CITY airport has taken second place in a Britain’s favourite airport survey compiled by respected consumer magazine Which?
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The Docklands airport was pipped to the post for first place by Blackpool in Which?’s wide-ranging customer satisfaction survey.
Blackpool gained an 80% approval rating, with London City just two points behind on 78% and Doncaster Sheffield in third.
“Which? members prefer the experience of flying from smaller regional airports,” said Lorna Cowan, editor of Which?
That point was clear from the poor showing in the survey made by Heathrow and Gatwick, London’s two biggest airports.
Heathrow’s Terminal 1 was rated the worst in Britain, scoring a lamentable 31% in the poll, with its Terminal 2-4 siblings and Gatwick’s North and South terminals all keeping it company down at the bottom of the Which? league.
There was better news for the futuristic Terminal 5 which, despite baggage handling teething trouble, nestled in at mid-table with a 54% rating.
“In recent months, our service levels have improved markedly,” said a spokesperson for BAA, the company that runs both Gatwick and Heathrow.
“Since the start of the survey’s time period [autumn 2008], we have invested billions of pounds improving infrastructure.”
