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Revenues Officer- Public Sector

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Industry: Public Sector

Company: Hudson Shribman

Location: London

Salary: £12 - £15.13/hour £12.00 p/h PAYE OR £15.13 p/h LTD
Benefits: £12.00 p/h PAYE OR £15.13 p/h LTD

Revenues Officer- Public SectorDescription: £12.00 per hour PAYE plus holiday pay accrual OR £15.13 per hour LTD/Umbrella Purpose of role: To provide excellent front line customer service by working in partnership with internal and external stakeholders to ensure our customers needs are met and the departmental/team objectives are achieved. Key result areas: • To advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified. • To develop and maintain relationships with external and internal stakeholders in order to support our customers. • To assess clients needs to ensure effective service delivery. • To update and maintain systems/records to ensure that information/data is kept up to date and accurate and that KPIs are met. • To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation. • To ensure maximisation of the organisations rental income, including former tenant arrears, by effective, accurate, and timely adherence to targets established in our business plans. • To represent the organisation in possession hearings including stay of eviction proceedings and any other related revenues matters. • To take recovery action, with an emphasis on personal contact, home visiting, telephoning, texting, e-mailing etc., serving appropriate notices up to and including eviction. • To identify and liaise with Revenues Support Team to rectify mis-postings and manage adjustments. • To follow the organisations Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties Key performance indicators: • High customer satisfaction with evidence of excellent customer service. Maximise rental income by monitoring customer rent accounts. Ability to prioritise; high attention to detail and accuracy. Business plan targets and other KPIs achieved. • Manual and electronic records and systems are up to date and the data is accurate. Skills/experience required: • Experience of providing rent arrears management and a good understanding of complex arrears issues and legislation affecting this, including the litigation process. • Good written and verbal communication skills. • Proven attention to detail and ability to work on a variety of tasks simultaneously. • Intermediate competence level in Microsoft Office packages. • Understanding of legal proceedings for rent arrears. • Strong administrative and organisational skills. • Ability to build and maintain good working relationships with all stakeholders. • Ability to interpret and analyse data. Qualifications Desirable: Relevant Housing management qualification

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