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Repairs Customer Service Officer- Public Sector

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Industry: Public Sector

Company: Coyle Personnel

Location: Kingston Upon Thames, Surrey

Salary: £11/hour

Repairs Customer Service Officer- Public SectorDescription: Our client a South West London Local Government organisation is seeking two customer service advisors to join their busy contact centre. You will be working as part of a team to respond to enquires from residents in relation to their property repairs and maintenance. You will be liaising with engineers to ensure that all works are carried out in accordance to SLA. You will also be required to maintain the repairs database system ensuring all jobs are regularly updated. The successful candidate will have previous experience of working within a contact centre dealing housing repairs enquires. Previous Local Government social housing experience essential. You must have a proven track record of managing large volumes of inbound calls and using specialist housing repairs database systems

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