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Performance and Service Improvement Officer- Public Sector

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Industry: Public Sector

Company: Zen Personnel Limited

Location: London, Essex

Salary: £21.69/hour

Performance and Service Improvement Officer- Public SectorDescription: JOB PURPOSE To advise officers, members and residents on the performance of our clients services. To secure improvements in performance by supporting members to challenge under-performance and recommending actions to improve. PRINCIPLE ACCOUNTABILITIES • To ensure the Council has a clear and well-understood performance management framework that is subject to regular review, responsive to the issues and concerns raised by residents, and effective in driving improvements in service delivery and outcomes • To advise officers and members on the performance of our client’s services, identifying any areas where performance is of concern, recommending actions to deliver improvement, and monitoring progress. • To support members to challenge under-performance through presentation of information, analysis and recommendations at Portfolio Lead Meetings, scrutiny committees and performance challenge sessions. • To identify an appropriate external customer care accreditation scheme and ensure that all frontline services achieve accreditation within agreed timescales. PERSON SPECIFICATION • Experience of providing expert advice about the performance of services and/or achievement of priorities • Experience of securing improvements in service delivery through advising and influencing senior officers and elected members or similar • Experience of leading the development of corporate standards and ensuring these are met • Experience of managing inspection and external assessment • Experience of leading high-profile programmes and projects • Experience in a similar role within the public sector (desirable)

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