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Housing Officer- Public Sector

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Industry: Public Sector

Company: Coyle Personnel

Location: Kingston Upon Thames, Surrey

Salary: £16 - £18/hour

Housing Officer- Public SectorDescription: Currently recruting for a Housing Officer in the Kingston Upon Thames arear for a local government organisation. Ideal candidate MUST be a vehicle owner. PURPOSE OF ROLE; To provide an efficient, responsive and sensitive housing management service for the Association’s customers and those applying to the Association for housing. DUTIES WILL INCLUDE; Provide contact, advice and guidance to customers within the framework of the tenancy agreement and the relevant Association procedures. This includes the preparation of tenancy agreements, Handbooks and Information Packs for new tenants. Enforcement of tenancy conditions and ensuring the housing estates and stock are maintained in good condition. Dealing with Mutual Exchanges. To deal with enquiries and complaints from tenants and members of the community as well as the general public. To liaise with tenants on housing management problems as required. To actively promote and market empty homes in order to undertake the letting of homes within the Associations relevant policies and procedures, to ensure rent loss is kept to a minimum. Contact with Local Authorities on the resolution of nominations for all properties/tenancies. This includes the maintenance of the housing waiting lists. To take appropriate enforcement action to ensure the effective resolution of anti-social behaviour in accordance with the Associations policies and procedures. To liaise with, and give advice to, the Property Services Officer on the prioritisation of day to day repairs required for the proper maintenance and improvement of all properties. Prepare quarterly housing management KPI reports. Prepare housing management reports for Board meetings Produce regular newsletters for residents. To work with the Chief Executive on resident involvement procedures and plans. To undertake other duties in general housing management as instructed by the Chief Executive and within the post holder’s experience and expertise. ASSIST IN ALL ASPECTS OF CONTROL & RECOVERY OF RENT ARREARS:- Interviewing tenants in their home or in the office. To reach agreements to reduce rent arrears. To complete reports of all interviews carried out with tenants. To recommend action to the Office Manager in respect of Notices of Seeking Possession, Court action and other legal remedies. To issue Notices of Seeking Possession where appropriate. To seek agreement with tenants prior to County Court hearings. To deal with correspondence, telephone etc

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