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Environmental Health Enforcement Officer- Public Sector

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Industry: Public Sector

Company: Humane Recruitment Ltd

Location: Westminster, Greater London

Salary: £16.87 - £21/hour

Environmental Health Enforcement Officer- Public SectorDescription: All Steps • To take responsibility for performing allocated tasks as part of casework, including o the inspection of premises to ensure all relevant legislation is being compiled with o the preparation of correspondence and reports o taking statutory action in accordance with enforcement policy o carrying out investigations and surveys • To effectively deal with service requests and provide advice to consumers, traders, employers, occupiers and landlords • To comply with all corporate and unit policies and procedures including those relating to performance management, health and safety and business continuity • To assist in the continuous development of the service through participating in the review of performance targets and standards and in promotion, education and awareness campaigns • To fully participate in the system of record keeping and contribute to the sufficiency and accuracy of relevant databases • To proactively seek out and acquire experience and expertise to maintaining a basic knowledge of relevant legislation, policies and procedures • To contribute to the development of an organisational culture that is proactive, encourages innovation, is team oriented and is flexible in responding to changing needs and priorities Steps 2-3 • To proactively seek out and acquire experience and expertise maintaining an awareness of all legislation, professional development and new initiatives nationally and locally in respect of the team’s functions • To supervise and mentor less experienced staff on case related activities, policies and practices • To participate in or lead programmes of service development, implementing best practice, new developments and enhancements, including the implementation of nationally recognised standards and systems • To regularly participate in activity which requires a broad range of enforcement skills • To assist in learning and development initiatives Steps 4 plus • To contribute to the continuous improvement of skills and abilities in the team by maintaining and sharing with other officers, enforcement and professional skills • To contribute to policy formation and support the implementation of new policy • To regularly participate in complex, high level enforcement cases • To develop and deliver learning and development initiatives • To represent the service and unit on professional groups and forums • To deputise for the Assistant Service Manager • To assist in the recruitment and development of competent staff Supervision The post holder will report directly to the Assistant Service Managers for their relevant service area and will receive supervision and direction as part of the performance management process. The post holder will assist the Service Manager and Senior Practitioners on case-related matters and will receive supervision from them appropriate to the task. Work The post holder will be expected to manage their own work in line with agreed personal objectives and in support of the Premises Management Delivery Plan. The post holder will be required to work with some degree of autonomy, seeking advice and guidance on all matters relating to policy and procedure. Qualifications and Experience See education and skills matrix which sets out the required qualifications and experience for area specific Environmental Health Officer/Enforcement Officers at steps 1, 2-3 and 4 plus. In summary, the general qualifications for EHEOs are: Step1 • 2 A levels and 5 GCSE (incl. Maths and English) • BTEC National Diploma in Environmental Health or related subject Steps 2-3 • Degree/Diploma in Environmental Health/Specific relevant qualification (detailed in Officer Experience and Qualification Matrix) • Completion of Chartered Institute of Environmental Health or similar practical training • 1 years work experience in EH or related field of work Step 4 + • Degree/Diploma in Environmental Health/Specific relevant qualification (detailed in Officer Experience and Qualification Matrix) • Further qualifications/significant training in Environmental Health disciplines • Completion of Chartered Institute of Environmental Health or similar practical training • Substantial experience of managing and progressing complex environmental health casework. • Recent experience of applying a broad range of enforcement tools. Skills Step1 • Customer service • Casework management • Records and database management • Good quality of written and spoken English for correspondence writing including reports, letters, emails Steps 2-3 • All of the above for Step 1 plus • Training and mentoring • Decision making • Working with minimal supervision and guidance • Complex case management Step 4 • All of the above for Steps 1-3 plus • Service development and planning • Presentation skills • Project management • Partnership working • Policy development • Research Competencies DRIVE Reflects the behaviours associated with an individual’s focus on performance and service to deliver their objectives and contribute to achieving the council vision  Drive for excellence: Looks for and encourages better, faster, more efficient ways of doing things, striving to achieve the best possible outcome in all situations  Service Focus: Actively consults and captures the needs of all stakeholders, using client feedback to improve performance and develop the services offered  Business Initiative: Thinks ahead to anticipate opportunities and issues, going through ideas and data, and takes action to prepare for the future  Planning and organising: Aligns priorities, current plans and activities to the direction and strategic goals of the department, monitoring the performance and engaging others in the plans REASONING Reflects the behaviours associated to thinking, understanding and expertise in their roles  Problem solving: Spots trends, patterns and inter dependencies between issues making the necessary changes to systems and processes and bringing together work streams  Innovative thinking: Encourages ideas from across own team and department, creatively working around new constraints and challenges that block or threaten his/her initial ideas  Organisational awareness: Understands, interprets and utilizes the underlying political, power and cultural drivers behind other people’s behaviours building relationships with key stakeholders INTERPERSONAL Reflects the behaviours associated with interaction, relationships and dealing with others  Working in partnership: Proactively builds bridges with, and seeks to understand more about other departments/partner organisations, acting as a ‘hub’ to bring together interested parties around a specific issue  Communication & Influence: Thinks through the tone, method, channel and content that best suits the situation and audience, switching communication and influence style where needed.  Interpersonal sensitivity: Understands, interprets and effectively manages group dynamics to identify shared goals, addressing interpersonal differences and facilitating the resolution of conflicts PERSONAL QUALITIES Reflects the behaviours associated with the underlying personal characteristics of the individuals in the work place  Confidence: Challenges conventional thoughts, demonstrating courage to articulate and drive through own ideas.  Adaptability: Draws on a wide portfolio of styles and approaches to get the best out of a given situation and actively encourage participation from a wide range of people with different perspectives

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