Apply NOW! Photo Credit: John Althouse Cohen. C.C.License

Head of Operations- Management

>> Apply NOW!

Industry: Management

Company: BlueGlue

Location: Barnet, Hertfordshire

Salary: £45000/annum

Head of Operations- ManagementDescription: Head of Operations, New Barnet A passionate and experienced Head of Operations is required to manage a large multilingual team at a successful ecommerce company. You will oversee the day to day operations of the Customer Service and Fulfilment team, as well as driving improvement, efficiency and development. The Head of Operations will work for a company that provides special and often exhilarating experiences to a wide customer base. The business has gone from strength to strength and now has sales in excess of £30 million per year, as well as a 20% growth rate. As a Head of Operations you will monitor annual budgets and drive progress through ensuring exceptional customer service delivery. You will be someone who takes a hands-on approach, who will work alongside the teams and help drive them forward. Key responsibilities as a Head of Operations: •Managing a large multilingual service team •Continuously evaluating the company’s service performance, including departmental KPI’s •Managing annual budgets and all business stock •Measuring, analysing and improving all customer touch points •Managing relationships with external suppliers Essential skills: •At least 2 years’ experience in a B2C Head of Operations role in an ecommerce retail environment •Experience with managing and coaching a large service team •Experience managing department budgets and stock control •Good abilities with implementation and change •Outstanding communication and negotiation skills •Excellent IT skills (Microsoft Word, Excel, Powerpoint, Outlook) •Degree desirable Candidates with language skills in French, Spanish or Italian and/or experience managing a multilingual team are of high interest. For more information and to register your interest in this role please get in touch, apply online in the first instance

>> Apply NOW!