LondonNet News Headlines
27/05/03
Politeness Courses Start for Bus Drivers
- Courtesy to form big part of new Btec qualification

GRUMPY London bus drivers could become a relic from history if a new training course unveiled yesterday by mayor Ken Livingstone fulfils its potential.

New drivers on London's buses are now to take a six-month Btec course as part of their driver-training that will include courtesy, customer care and communication as well as the usual safety and smooth driving.

"Courtesy and good customer service runs right through the whole course," said Transport for London's Andrew Thompson. "Being a bus driver is all about courtesy, making sure people get on and know where they are going.

"But it is also about giving a smooth ride and generally being aware of people's needs."

The Btec course is the latest move in Livingstone's campaign to get more Londoners to use buses. In the last year, bus usage has increased by 6 per cent.




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